Transform your mobility with the Hero Medical Ultra Light Rollator. This rollator is thoughtfully designed to offer unparalleled comfort, safety, and reliability with every step. Enjoy effortless movement throughout your day - whether you're out for a walk, moving around your home, or running errands. With its sleek and lightweight design, this rollator provides the perfect combination of practicality and comfort, weighing just 4.75kg for easy handling and transport. Trust in the freedom and confidence this rollator provides for independent mobility.
Key Benefits & Features
The ultra-lightweight design, at 4.75kg, makes it easy to handle and transport. Ergonomically designed hand grips provide a comfortable and secure hold, reducing hand strain during use.
Enjoy added convenience and comfort with the comfortable seat and backrest, perfect for taking a break when needed.
Multiple height adjustments allow for a customized fit and optimal posture, making movement easier.
With a safe working load of 113kg, this rollator is sturdy and dependable, providing a secure walking experience. Made with high-quality materials, it is both durable and reliable for long-lasting performance.
At Therapy Products Hub, we strive to ensure your satisfaction with every purchase. If you're not completely satisfied or encounter any issues with a product, please review the following guidelines for returns.
Faulty or Damaged Products
If the product you received is faulty or damaged, please contact our Customer Service team at 0415 410 167 or sales@therapyproductshub.com.au to report the issue. We will arrange for the product to be collected from you at no charge, or we may ask you to dispose of it responsibly. If a pickup is arranged, a Goods Return Authority (GRA) number will be provided, which must be clearly displayed on the outer return packaging.
Upon return, you can choose from the following options:
Replacement of the product
Refund of the purchase price
Credit on your Therapy Products Hub account for future use.
Refunds will be processed using the original payment method. Please ensure you have a copy of the delivery docket, invoice, or proof of purchase documentation for verification.
Change of Mind Policy
If you change your mind about a product and wish to return it, Therapy Products Hub will accept returns under the following conditions:
The product is a standard stock item and was not specially ordered upon your request.
For nutritional products, they must have at least 30 days of shelf life remaining and not require special storage.
You contact our Customer Service team within 14 days of receiving the product.
The product remains in its original, unused condition. Packaged items must be unopened, unmarked, and in a re-sellable condition.
Proof of purchase (delivery docket, invoice, etc.) is provided.
You obtain a GRA number by contacting our Customer Service team, and this number is displayed on the external return packaging (not on the product itself).
You agree to cover a restocking fee, which includes the cost of arranging the return (unless you personally return the goods to our warehouse).
If these criteria are met, you can opt for a refund or a credit on your account for future purchases.
Additional Rights
This Return Policy complements your rights under the Australian Consumer Law, and nothing within this policy restricts or limits those rights.
For any return inquiries or to initiate a return, please contact our Customer Service team at 0415 410 167. or sales@therapyproductshub.com.au. We’re here to assist you in making your return process as smooth as possible.