Keep in mind that the product image is meant for reference only and may not fully reflect the actual product.
Conveen Security+ is a self-sealing urisheath made from latex-free material, reducing the risk of latex allergies and the development of sensitivity to latex.
The Anti-kink bellows end push ring provides a secure connection to a urine bag. The applicator grip and roll-out strip make for easy, smooth roll-out and a secure application. This product is also free from natural rubber latex.
At Therapy Products Hub, we strive to ensure your satisfaction with every purchase. If you're not completely satisfied or encounter any issues with a product, please review the following guidelines for returns.
Faulty or Damaged Products
If the product you received is faulty or damaged, please contact our Customer Service team at 0415 410 167 or sales@therapyproductshub.com.au to report the issue. We will arrange for the product to be collected from you at no charge, or we may ask you to dispose of it responsibly. If a pickup is arranged, a Goods Return Authority (GRA) number will be provided, which must be clearly displayed on the outer return packaging.
Upon return, you can choose from the following options:
Replacement of the product
Refund of the purchase price
Credit on your Therapy Products Hub account for future use.
Refunds will be processed using the original payment method. Please ensure you have a copy of the delivery docket, invoice, or proof of purchase documentation for verification.
Change of Mind Policy
If you change your mind about a product and wish to return it, Therapy Products Hub will accept returns under the following conditions:
The product is a standard stock item and was not specially ordered upon your request.
For nutritional products, they must have at least 30 days of shelf life remaining and not require special storage.
You contact our Customer Service team within 14 days of receiving the product.
The product remains in its original, unused condition. Packaged items must be unopened, unmarked, and in a re-sellable condition.
Proof of purchase (delivery docket, invoice, etc.) is provided.
You obtain a GRA number by contacting our Customer Service team, and this number is displayed on the external return packaging (not on the product itself).
You agree to cover a restocking fee, which includes the cost of arranging the return (unless you personally return the goods to our warehouse).
If these criteria are met, you can opt for a refund or a credit on your account for future purchases.
Additional Rights
This Return Policy complements your rights under the Australian Consumer Law, and nothing within this policy restricts or limits those rights.
For any return inquiries or to initiate a return, please contact our Customer Service team at 0415 410 167. or sales@therapyproductshub.com.au. We’re here to assist you in making your return process as smooth as possible.